PhoneFusion Intelegen is a Hosted Virtual Automated Call Distribution (ACD) and Predictive Dialing System that provides real time telephone and statistical support for at-home agents, call centers and multiple site locations. PhoneFusion Intelegen requires no capital expense or technical staff to implement and maintain and scales up or down on demand to meet any business fluctuation.

PhoneFusion Intelegen allows a business to maintain a workforce of at-home or on-site agents with no special hardware or software required and provides for integration with existing telephone systems, databases and CRM tools. Calls can be delivered to either standard or VoIP telephones via our national network.

With real time Web-Based system controls and administration and features like call recording, remote monitoring, screen pops, URL posting, sophisticated skills based routing, reverse name and address match and comprehensive reporting, PhoneFusion Intelegen offers a suite of features that call centers and businesses require most.